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How to add a shared mailbox to Outlook mobile

Task: This article will allow you to add a shared mailbox to your mobile device and to be able to send/receive emails.

Prerequisites (if applicable):
Outlook App for Android, iOS must be already installed and configured to the users work mailbox.
The user must have permissions to the shared mailbox before they will be allowed to add to their Outlook client on the mobile device.

Instructions:

  1.  Click on Settings in the Outlook App
  2.   Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox

  3.  If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox by typing in the email address

Outcome:
After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android.